Shipping policy

At DahWear, we strive to provide our customers with prompt and reliable shipping services. The following shipping policy outlines the terms and conditions related to the shipping of products purchased from our website at dahwear.com (the "Site"). By placing an order with DahWear, you agree to the terms set forth below.

 

Section 1 - Shipping Destinations

 

DahWear currently ships to the following locations:

  • United States
  • Puerto Rico

 

We do not offer international shipping to other countries at this time.

 

Section 2 - Shipping Rates

 

2.1 Standard Shipping

  • **United States**: Standard shipping is free on orders  $75 and over. For orders under $75, a flat shipping rate of $5 will apply.
  • **Puerto Rico**: Standard shipping is free on orders $75 and over. For orders under $75, a flat shipping rate of $9.99 will apply.

 

2.2 Expedited Shipping

 

Expedited shipping options are available for an additional cost. Prices and delivery times for expedited shipping will be calculated at checkout based on your location and the carrier’s rates.

 

Section 3 - Order Processing Time

 

Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during high volume periods (such as holidays or promotions), order processing times may be extended.

 

Section 4 -  Delivery Times

 

Estimated delivery times are as follows:

  • **United States**: 3-7 business days
  • **Puerto Rico**: 7-14 business days

 

Please note these are estimated delivery times and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing.

 

Section 5 - Order Tracking

 

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the delivery status of your order through the carrier’s website.

 

Section 6 - Shipping Restrictions

 

- Orders cannot be shipped to P.O. Boxes, APO/FPO addresses, or U.S. territories (excluding Puerto Rico).

- Orders cannot be shipped to multiple addresses. If you need items shipped to different locations, please place separate orders for each address.

 

Section 7 - Customs and Duties (for Canadian Orders)

 

Orders shipped to Canada may be subject to import duties, taxes, and customs fees, which are not included in our shipping charges. These fees are the responsibility of the recipient and may vary depending on the value of the order and the destination country’s regulations. DahWear is not responsible for any customs delays, duties, or taxes that may apply.

 

Section 8 - Shipping Address Accuracy

 

Please ensure that your shipping address is correct and complete. DahWear is not responsible for orders that are undeliverable or delayed due to incorrect or incomplete addresses. If a package is returned to us as undeliverable, you may be responsible for reshipping costs.

 

Section 9 - Lost or Stolen Packages

 

DahWear is not responsible for lost or stolen packages once they have been delivered by the carrier. If your tracking information indicates that your package has been delivered but you have not received it, please contact the carrier for assistance.

 

Section 10 - Contact Information

 

If you have any questions or need further assistance with your order, please contact our customer service team at:

 

Completing our contact us form here: Contact Us

 

Thank you for shopping with DahWear. We appreciate your business and are committed to providing a positive and enjoyable shopping experience.